Privacy policy

‍1. Introduction
‍
1.1. This Privacy Policy applies to the Proplead.ai website, operated by Proplead AI.
1.2. The terms 'Proplead.ai', 'we', 'us', and 'our' refer to Proplead AI. 'You' and 'your' refer to any user of this website.

‍2. Purpose of This Privacy Policy

‍We prioritise the privacy and confidentiality of your information. This policy outlines our practices regarding the collection, use, and sharing of your personal information and aims to inform you about how we handle your personal data, including information you provide and data collected via our website.

‍3. Collection of Personal Information

‍We collect personal information in the following ways:
3.1. Automatically Collected Information: Through technologies like cookies and web analytics, we gather data such as IP addresses, visit times, referral URLs, page visits, and browser details.
3.2. Information You Provide: This includes contact details, conversation records, and personal data necessary for account management or service provision.
3.3. Third-Party Information: We may receive information about you from third parties, such as fraud prevention agencies or banks.

‍4. Use and Analysis of Your Personal Information

‍We process your information for purposes related to your agreement with us, service improvement, customer support, billing, fraud prevention, and marketing, unless you opt out.

‍5. Sharing Your Personal Information

‍We do not sell your information but may share it with third-party service providers, payment systems, survey partners, regulatory agencies, or as legally required. In case of corporate restructuring or sale, your information may be transferred.

‍6. Security of Your Personal Information

‍We employ data security safeguards and ensure third-party service providers maintain confidentiality and do not misuse your data. Employees with access to your data are also bound by these confidentiality obligations.

‍7. Retention of Personal Information

‍Your personal data is retained as necessary for the purposes outlined in this policy or as required by law.

‍8. Opting Out

‍You can opt out of marketing communications by contacting us at hello@proplead.ai.

‍9. Access and Correction of Personal Information

‍You have the right to access, correct, or delete your personal information, subject to legal and ethical reporting or document retention obligations.

‍10. Risk of Unauthorised Access

‍Despite our security measures, unauthorised third-party access, such as cyber-attacks, may occur. Proplead.ai is not liable for such unauthorised access.

‍11. Governing Law

‍This Privacy Policy is governed by South African law.

‍12. Complaints

‍If you believe your personal information has been misused, please contact us first. You also have the right to lodge a complaint with the relevant regulatory authority.

‍13. Changes to Privacy Policy

‍We may update this policy to reflect changes in our practices, technology, or legal requirements. We encourage you to review this policy regularly for updates.